Terms and Conditions for Rental Companies

1. Relevance of Information

Rental companies must ensure all information in their Zoomy Fleet account is accurate and up to date at all times.
Zoomy reserves the right to notify rental companies about discrepancies or outdated information, requiring prompt corrections.
Any overbooking caused by failure to update availability is the sole responsibility of the rental company. Zoomy bookings must take precedence in such cases.
Failure to update availability may result in penalties or restricted access to the Zoomy platform.

If a reserved scooter becomes unavailable, the rental company must provide a replacement of equal or higher class with equivalent or better technical characteristics at no additional cost to the customer.
The rental company must notify Zoomy of replacements at least 42 hours before the scheduled pick-up time.
Failure to provide an appropriate replacement may result in cost recovery penalties, including the difference incurred by Zoomy when sourcing from another provider.

By default, customers may book scooters with a pick-up date starting from the second day after booking creation (regular booking depth).
Rental companies may opt into urgent bookings, allowing customers to book scooters for same-day or next-day pick-up.
Rental companies must specify a minimum preparation time for urgent bookings in their Zoomy Fleet account to ensure timely delivery.
The maximum booking depth is unlimited unless otherwise agreed.

Prices specified in the Zoomy Fleet account are final and must match those displayed at the time of booking creation.
Rental companies cannot alter the confirmed booking prices or conditions after the booking is created.
Zoomy’s commission is deducted from the advance payment made by customers and excludes costs for additional services, insurance, or delivery.
Errors or extraordinary situations may allow price adjustments, subject to Zoomy’s approval.

Customers may cancel bookings without penalty at least 7 days in advance, or 30 days for luxury or high-demand categories.
For late cancellations initiated by the rental company without replacement:
- Within 24 hours of the customer’s payment: full refund to the customer, with the rental company covering transaction costs (10% of the advance payment).
- Beyond 24 hours: full refund to the customer, with the rental company paying transaction costs and a penalty equal to the advance payment.
Urgent bookings canceled more than an hour after payment require full refund, transaction costs, and a penalty.
Rental companies must justify cancellations due to security concerns within 2 hours of receiving the booking.

Rental companies are fully responsible for service quality, customer disputes, and compliance with local regulations.
Zoomy disclaims liability for errors in information provided by rental companies but may intervene to resolve disputes at its discretion.
Force majeure events must be communicated promptly, with flexibility allowed for extreme circumstances.
Penalties for non-compliance are tracked by Zoomy. First-time offenses may be capped to encourage compliance.

Rental companies agree to resolve disputes through mediation before pursuing legal proceedings.
Any unresolved disputes are subject to the jurisdiction of Dubai, UAE, under applicable laws.

Rental companies must respond to booking or cancellation issues within 2 hours during active booking periods.
All communications with Zoomy must be conducted through designated channels (e.g., email or the Zoomy Fleet portal).